Rene Domingo is an international management consultant, professor, executive coach, author, and speaker specializing in strategic planning, total quality management, operations, productivity improvement, lean management, business process reengineering, and supply chain management. An industrial engineer trained in the Toyota Production System in Japan, Rene brings over 30 years of consulting and training experience across Asia, spanning industries like manufacturing, construction, mining, aviation, petrochemicals, education, healthcare, banking, and advertising. He has authored several influential books, including The Cheatsheet To Beat Your Rivals In Business & At Work, Quality Means Survival, and It’s the Customer - Your Real Boss. Rene is also a co-author of Turnaround Management: Best Practices from the Indonesian Experience. His expertise in service operations, customer experience, entrepreneurship, and Japanese management has made him a trusted advisor for organizations striving for operational excellence and competitive advantage.