The expert is a senior management professional at Ericsson Global Services India. He has over 27 years of experience in the ICT industry which includes but not limited to corporate strategy, management consulting, program and engagement management, change management and systems integration at a global level. He is currently responsible for managing operations in the areas of R&D, product development, pre-sales and sales support, services delivery and a number of global shared support functions. During the course of his career, he has developed and managed a diverse group of clients in both private and government sectors in Asia, Europe and the United States. Prior to this, he was a senior management professional in the Strategy Group at Ericsson's Global Services and before that served as Vice President in IBM where his key responsibilities were managing the growth of the delivery centres across the world.