Puja Mehra

Puja Mehra

SpeakIn Expert Speaker

Puja Mehra

SpeakIn Expert Speaker

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Leading a Key circle of Vodafone India, as custodian of Customer Experience, I am responsible for building a strong operations arm and driving a Customer Experience Excellence culture cutting across all contact Channels. Experience design through multi mode VOC's, & Digital transformations for a seamless delivery.  Building a common vision for all stakeholders and nurturing the delicate interdependencies among multiple functions towards unified brand experience and Creating Service as a Differentiator.   ...Read More

Leading a Key circle of Vodafone India, as custodian of Customer Experience, I am responsible for building a strong operations arm and driving a Customer Experience Excellence culture cutting across all contact Channels. Experience design through multi mode VOC?s, & Digital transformations for a seamless delivery.  Building a common vision for all stakeholders and nurturing the delicate interdependencies among multiple functions towards unified brand experience and Creating ?Service as a Differentiator?.

 

The corner stone of my experience have been to Drive Alternate Servicing, diversifying the operations world digitally to drive effectiveness & efficiency.  Empower consumers on self help servicing. Facilitate business growth through effective S2S strategies.

 

Functional Expertise includes : Managing large scale & complex Operations, People Leadership, Customer Life Cycle Management, Process Excellence, Customer Experience Excellence, Collection Compliance, Social Media Hearing & Relationship Management with B2B & B2C & Regulatory offices.

 

Strength are Execution Excellence, Customer Experience, Change Management, Igniting digital mindsets. A strong team player & leader with a proven track record of leading large teams & developing high powered teams.

 

Proud to be Awarded ?Women in Red? symbolic of Role Model Women Leaders to bring together diverse stakeholders to create a sustainable & inclusive workplace. Certified I ? Inspire graduate for cross industry mentorship.

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  • Organisation:

    Vodafone Idea Limited
  • Designation:

    VP
  • Industry:

    Financial Services
  • Function:

    Customer Service
  • Location:

    Delhi
  • Delivery Type:

    Varied
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