Gangadhar Krishna is an author, independent consultant, trainer, keynote speaker, certified executive and customer service coach. His specialties include Business Development, Delighting Customers, Employee Importance, Service Excellence Coach, Employee Engagement and Empowerment, Service Delivery, Service Consultant, Thinking out of the Box, Service Recovery, Customer Retention, Customer Engagement. Gangadhar firmly believes that a business grows and flourishes when they adopt a simple philosophy of \"Sales Heaps but Service Reaps\". It helps organizations grow organically by engaging their key assets, the people. He strives to convert employees to ambassadors, passionate about serving customers who, from their great experiences become advocates of the business. Gangadhar also helps organizations look at their business outside-in but work inside-out, and develop a service culture involving all their ambassadors and stake holders. He recently published his illustrative business book titled \"Delighting Customers Is\", which is a collection of well-researched one-liners that delve into the philosophy of customer service using thought provoking illustrations. He is a certified customer service trainer from ASCTH International Coach Federation. Read Less