Senior Customer Experience Operations Professional, Leadership, Executive and Organization Developmental Coach with a distinguished 19+ year career introducing strategies to drive growth and manage service delivery operations in multi-locations across India. Managing group level projects for South Asia, MEPA and AME regions. Proven success in introducing standards, outsourced models, and operational best practices that have reduced operating expenses, improved quality, and increased productivity and overall market share. Proven track record of leading large teams across multiple locations and improving performance of customer experience teams located remotely by implementing insightful approaches as well as proactive policies and procedures. Effectively resolve pressing customer issues to maintain satisfaction and enhance service levels for clients in BFSI, NBFC sector. Expert in creating the vision, identifying opportunities, creating high-quality services, delivering strong revenues and profits, and positioning businesses for sustainable global growth. Experienced In building businesses and COEs right from scratch and scaling up across locations.Implementing CRMs across regions by leading technology and business teams remotely.