07 July 2025 To Whom It May Concern RE: Reference For Coaching/Training Services Rendered by Lorraine Beaumont This letter serves as a formal reference for Lorraine Beaumont, who provided professional coaching and training services to our call centre team at Bytestream. We engaged Lorraine’s services for the first time on 2 February 2024, where she facilitated a powerful and thought-provoking session themed “Finding Happiness and Value Within.” The session encouraged deep self-reflection and inspired our agents to take greater ownership of their well-being and performance. Based on the overwhelmingly positive feedback from our team, we invited her back on 1 November 2024 for a second session titled “Aligning Purpose with Responsibility.” This followup session helped staff reconnect with their personal goals and link them to their day-to-day responsibilities, which has had a noticeable impact on motivation and focus. Throughout both engagements, Lorraine demonstrated exceptional delivery. Her sessions were interactive, inspiring, and deeply engaging. She has a natural ability to read the room, adapt her energy and message to the audience, and create a supportive environment where everyone felt seen and heard. Her facilitation style blends warmth, insight, structure, and humour—making even the most reserved team members feel comfortable contributing. She used relatable storytelling, practical tools, and well-timed reflection exercises that resonate with a diverse audience. The discussions she led were insightful and empowering, and her presence genuinely elevated the room. Our team left both sessions feeling energised, aligned, and equipped with a renewed sense of purpose and clarity. I can confirm that the service was of significant value and yielded positive outcomes for our operational culture and team collaboration. I highly recommend Lorraine for any coaching or facilitation panels. She delivers her work with excellence. Should you require any further information, please feel free to contact me directly. Sincerely, Charlotte Ndaba HR Manager Bytestream charlotte@bytestream-ict.com