Claire is on a mission to inspire businesses to thrive and spiral up their profit by bringing more care into their businesses, enhancing their environments, increasing their employees’ engagement and customer loyalty, through a more focussed CX & EX Caring Service Culture.

Listed No 5 in the Top 30 Global Customer Service Gurus, Claire is an authority in the Customer Experience Industry, she is an Employee and Customer ‘Buzzational' Speaker, Adviser & trainer; empowering businesses to make game-changing decisions by assessing, developing, implementing and measuring EX & CX strategies through her Caring Service Culture programme.

She is the author of 2 books, Thrive with the Hive and Thriving by Caring, with its Audible version and its French version Prosperer enétant attentionné.

Claire also offers a range of onsite and online CX training and a Mystery Shopping and Customer Experience Franchise opportunity.