Extensive experience in mapping, redesign, implementation and control of processes. Success in review, propose and implement process performance indicators (KPI's / SLA). Assertiveness in mapping and definition of strategic processes for the organization. Identification of critical points (root cause) and development impact and solution matrix, process performance dashboard, development of policies, standards and procedures manuals. Promoting change management and continuous improvement of processes using quality tools like Lean Six Sigma and BPM.

Solid experience in the management of port-folio of projects, as well as the planning, execution and implementation of large projects and high complexity, including management of: multifunctional teams, scope, schedule, risk matrix, communication plan, budget, sustainable mobility, troubleshooting and operational interfaces between areas, development of monitoring indicators of success for quality management, preparation of executive summaries and book of lessons learned and project closure, with reference to the data practices described in PMBok PMI.

Certified Lean Six Sigma Master Black Belt from Dr. Mikel J Harry Six Sigma Management Institute.   Certified Project Management Professional from PMI.

Specialties:
Lean Six Sigma implementation
Lean Six Sigma project management
Business Process Management
Process architecture development
Process Performance dashboards