The expert is a management consultant at Elevate Management & HR Consulting, a solution to one's business needs. He is a Business Transformation and Changes Management Consultant with over 27 years experience with 9 years in Retail Banking (Citi, ANZ, HSBC) and 18 years in KPO/BPO (GE Capital, Nissan, Steelcase, HSBC). His expertise lies in RPA (UiPath trained Business Analyst), Process Excellence, Lean Six Sigma implementation and Transformation, Build operations, Design and deployment of processes, BCM, Transition/Migration of processes from ground-zero in organizations across various functions including Customer Services, Supply Chain, Accounting and Human Resource operations. He is adept at improving and maximizing productivity, reducing costs, fostering change, and driving stability in a highly competitive landscape riddled by high attrition, changing technology, and severe cost pressures. He possesses the capacity to formulate unique business solutions for large key-to-the mission initiatives and the tenacity to attract, recruit, manage and retain the teams that deliver best-in-class services in both stable and unstable environments. He has set up and run operations across multiple functions in various industries and brings to the table special expertise in HR Operations and Risk Management. He has led small and large teams in India, Hungary, Poland, China, and the Philippines. The expert is an MBA in Finance from Osmania University.