Workplace relationships are often more complex than they appear. Many professionals experience moments when a colleague’s behaviour triggers frustration or conversations repeatedly go off track despite positive intentions. These situations can leave us questioning whether the challenge lies with others or with our own responses.

While professionalism and clear communication are expected to create smooth workplace interactions, professional relationships are often influenced by deeper emotional patterns that remain unnoticed. When these patterns are not recognised, they can lead to misunderstandings, strained conversations, and reduced collaboration within teams.

This live learning session explores how unconscious emotional responses shape the way individuals perceive situations, interpret intentions, and communicate in the workplace. Through practical insights and reflection, participants will learn to recognise emotional triggers, respond with greater awareness, and navigate challenging workplace interactions with clarity and confidence.