Is this really a bank? Or a cafe? Or a lounge? Is this the right place? Where are the counters? The cubicles?
Bankers and Leaders need to understand that the banking process is part of a service.
Bankers and Leaders need to understand that the banking process is part of a service.
Our world is speeding up. Technology is often blamed but a more in-depth examination points
Muller-Lyer illusion is when you see lines with arrows pointing in different directions, and most
Just imagine the first thing that your insurance company asks you “ What’s your customer
Today healthcare is looked at as a series of discrete events managed by different organisations